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By: Edson Guerrero

Public function in a globalized world in which we live requires that one way or another are involved in the work to develop the good of modern society to a better quality of the professional roles of middle management levels and above, so that society be more satisfied with programs that will provide transparency and accountability that citizens demand, become a better quality of life of society, with better services of all kinds by governments of the Republic of Peru, its regional and municipal governments.
The problems within the entire government is very varied, but this time we will discuss the problems facing public administration.
The importance of one of the problems of governance, a change in attitude of public servants apathetic, indifferent, and too bureaucratic to propositional and attentive servers that have the possibility of that change, with a lot of training especially in the reception and care to people who are requesting a service.
Many projects are truncated because the public servant does not have the attention and good treatment that they must do, since to do so are feeling a salary and that service must be of good quality, which is why it is of vital importance change of attitude at the reception and the first meeting with our clients, which should be optimal, so that the whole process is giving solutions to various obstacles on the progress of governance as they occur and this process is reached a good service agency, in which requires a government that is committed to achieving a better quality of life of society.
This concept based on the new public management, especially in the new proposed reforms intended to replace the bureaucratic management that has caused so many problems all governments largely underdeveloped.
NPM suggests that to rebuild a new consensus around what public relations is necessary to reconsider the state provides to citizens.
The new public management has brought a new view of the user of public servants. Customer
notion circulated by reformers, implies a radical change in the public.
Changing user concept of customer service means making the public in public service, where every citizen can pass on their own vision on the benefit received, their utility and their preferences.
The best services and most honest administration may not achieve acceptance and legitimacy to which they aspire, if it is unable to meet the decisions of citizens.
Today we must be aware that in order to develop the project of a quality public administration, where you change the new concept of client of these services by the concept outdated and bureaucratic services public.
A modern administration, intended to be active citizens of the projects and to participate and collaborate with staff to feel part of his government, of course with appropriate channels for citizen participation.
demand of the population mainly in the municipalities, should be a focus of staff in an accessible, modern and efficient and that all this work contribute result in increased overall productivity of the economy and a democratic process requirement of living Peru.
why the public modernization seeks a transformation, which also involves changes in regulations and procedures to change attitudes and behavior throughout the public sector.
Finally, we need to be just an honest job, tenacious, persevering and showing a strong will to serve the people, determined to solve the most sense of citizenship.